Help Centre

Refunds & Returns

Can I refund / return / exchange the products?

Unfortunately, due to the inherent nature of digital products, all purchases are considered final and are not eligible for refunds, returns, or exchanges. We appreciate your understanding.

Ordering & Payments

How do I download my files ?

Upon completing your purchase, a secure download link will be sent to your email automatically. Please check your email following your purchase. Please be aware that this is a digital product, and no physical items will be shipped.

I have not received download link, what should I do ?

Please double-check your email inbox and spam/junk folder for the download link email. If you still can't find it, please use the Contact form and provide the email used to place the order. We will manually send you the download link.

Please note that we are not responsible for any issues with digital downloads caused by incorrect email addresses.


What is Digital Planning?

Digital planning mirrors traditional paper planning but is done on electronic devices like laptops, phones, and tablets such as the iPad. This offers a fantastic way to minimize paper usage, declutter your desk, and consolidate all your planning in one accessible location, among other advantages. Digital planners are commonly PDF files with embedded hyperlinks, facilitating seamless navigation from one page to another. These files can be imported into notetaking and annotating applications, providing a platform for leveraging the built-in interactivity.

What do I need to get started?

In addition to tablet device like an iPad, it's essential to be familiar with navigating and utilizing notetaking/annotating applications such as GoodNotes 5, Notability, CollaNote, and others. Digital planning heavily depends on the functionalities and features provided by these applications. Therefore, having an intermediate understanding of tools, shortcuts, gestures, and troubleshooting will prove beneficial, enhancing your comfort and proficiency in planning digitally.

When will I get a response to my message?

We strive to respond to all messages promptly, typically within 24 hours. Your inquiry is important to us, and we appreciate your patience.


Can I use the Planners on Apple?

Our digital products are designed to be compatible with Apple devices, including iPhone, iPad, iMac, and MacBook. The products have been specifically designed and tested on the iPad using the GoodNotes app.

Can I use the Planners on Android?

Many people opt for digital planners on Android devices. These interactive PDF files necessitate a compatible note-taking app for utilizing features like hyperlinks, adding stickers, and writing/typing on the planner. Recommended Apps for Android are Noteshelf and Xodo.

Can I use the Planners on Microsoft OneNote?

Unfortunately, these planners are not compatible with OneNote.


How do I download and import files?

With your purchase you will receive a PDF guide, please refer to it for step-by-step instructions on how to download and import your planners and stickers.

How do I install a font onto my iPad?

You'll have to use a third-party application from the App Store, such as iFont. Simply import the font file (.otf or .ttf) into iFont and follow the on-screen instructions within the app.

How do I use hyperlinks?

Before tapping on hyperlinks, ensure that you have activated Read Only mode in GoodNotes 5. If you encounter any issues with the hyperlinks, please don't hesitate to reach out for assistance by submitting a help request through the Contact form on the website.